Frequently Asked Questions

While hiring an employee to work physically in your business has it's benefits, there are some very good reasons for hiring virtually. 

1. Budget - It typically costs 30-40% less to hire someone to work virtually.
2. Space - You can scale entire departments if needed without incurring additional overhead to provide them with a place to work.
3. Larger Talent Pool - When you are not constricted by location, you can open up the position to all the qualified applicants in the world, not just where you live/work.

Because we only hire the best, most experienced candidates that actually specialize in the tasks we hire them for. See, a client might have 15 different tasks that they need help with, but to find someone that is a 10/10 in every one of those 15 tasks would be rare, and expensive. So we only hire the top .01% for each task to make sure you are known as the best in class for the services we provide you.

 Our virtual support specialists can manage listings, coordinate showings, handle client communications, update CRM systems, assist with marketing efforts, and that's just the beginning. They can handle your entire back office and do everything but go to the house. 

 Our VAs handle a wide range of tasks, including administrative support, customer service, scheduling, data entry, social media management, and more, all tailored to your business needs. 

 Yes, our virtual support specialists are trained in various CRM platforms and can efficiently manage your leads and client interactions. 

 Our virtual support specialists are familiar with major real estate platforms and can assist with listings, searches, and data management. 

 Absolutely. In our regular Virtual Specialist II package, basic management of social media content provided by you will be used to promote your listings and enhance your online presence.  Be sure to ask about our Premium Media/Content Package for a complete done for you solution.

 While our VAs are knowledgeable about general practices, specific compliance matters should be handled by licensed professionals. 

 Yes, our virtual support specialists can assist in coordinating transactions, managing documents, and ensuring all parties are informed throughout the process. 

 Yes, our VAs can create flyers, brochures, email blasts, online listings, and more to effectively market your properties.

 We pride ourselves on our rapid onboarding process. Once we understand your requirements, we can have you up and running anywhere from a couple hours to a couple of days. 

 Our team is flexible and can work according to your business hours, including evenings and weekends, to best support your operations. 

 We have a rigorous recruitment process, comprehensive training programs, and continuous performance evaluations to maintain high service standards. 

 At the beginning of the process, you are assigned a US based account manager who will be your primary point of contact. Think of them as your personal concierge. They will handle anything and everything you need for the life of your relationship with us. Communication with them is facilitated through your preferred channels, such as email, phone, or messaging apps, ensuring seamless collaboration. 

 While we serve various industries, we have specialized expertise in supporting real estate professionals, among others. 

 We implement strict data security protocols and confidentiality agreements to protect your sensitive information. 

Yes. 100% of our team speaks, reads and writes American English. We test every candidate during the selection process to ensure they completely understand and can be understood. Your account executive will be American and is your primary point of contact.  We manage the rest of the team for you so you can focus on working on the things you do best and/or enjoy doing most.

We manage everything for you. We handle the recruiting, training, scheduling, time tracking, payment, and quality control for the team.

During your onboarding, we go over all the tasks you want to assign and how you want them completed. Our leadership team goes over everything  with you, making note of every little detail. That way we can create a training program specifically for your team that we will then manage from, ensuring every task is being completed just as you specified.

Our commitment to rapid deployment, specialized support for industries like real estate, and our done-for-you structure where you don't have to recruit, train, or manage your team of virtual support specialists distinguishes us in the market.
 

Here is the typical process for a new client to get started:

1. Everything starts with a Discovery Zoom Call. We assess your needs and determine if we are the right fit for each other. There are usually a lot of questions from us and from prospective clients as we make our decisions to work together.
2. Next is the Onboarding Zoom Call. This is one takes some time because we go through all of the tasks to be assigned one by one and we get 100% clarity on what a successful outcome looks like. We don't leave anything to chance, we record the whole thing and use this meeting to build the training program for your account.
3. Then we measure successes. We check in at the end of the first few days, then weekly, then monthly to make sure you are getting your deliverables exactly how you want them. We make adjustments as needed, until we have everything exactly right.

 We offer flexible plans to suit your needs, with no long-term commitments required. You can scale services up or down as needed. 

You can pause for up to 21 days before we would have to reassign your team. Certain events in business and life cannot be avoided and we will make every effort to accommodate everyone as unexpected interruptions occur.

Obviously, our virtual support teams rely on this work as their primary job so we need to make sure they can support their families with minimal impact to their wages. 

For longer pauses, we may just need to recruit a new team for your account which could cause a slight delay.

You can cancel your account with 14 days notice. You will be billed through the end of the 14 days according to your service agreement for any outstanding invoices.

After 14 days, we will archive your account for 12 months in the event you want to reactivate your account. That will prevent you from having to re-onboard.